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Customer Service Assistant (Ganja Mall)

Pasha Construction
Pasha Construction

Date added: 31.07.2018
Industry: Public sector and civil service
Job type: Full-time
Job location: Ganja


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Key accountabilities:

  • Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can
  • Provide customers with information brochures
  • Deal directly with customers either by telephone, e-mail or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments, and complaints
  • Communicate and coordinate with internal departments
  • Manage issue of lost car parking tickets
  • Preparation of daily base reports (lost and found, work permit list and etc.)

Required skills/experience:

  • Good customer service skills
  • Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
  • Strong work ethic
  • Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
  • Fluency in Azerbaijani, upper intermediate level of English and Russian languages
  • Good IT skills (Word, Excel, Outlook)

Working shifts: 09:00 – 18:00, 13:00 – 22:00 (5 days/week)

All the interested candidates are requested to send their CVs to, indicating the name of the position in the subject line.

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