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Customer Services Assistant


Date added: 05.12.2017
Industry: Retail, sales and customer services
Job type: Part-time
Job location: Baku, Azerbaijan


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Key accountabilities:

  • Greet and direct guests upon arrival, provide them with information they need and answer other questions as best they can;
  • Provide customers with information brochures;
  • Identify interested and qualified customers in order to provide them with additional information;
  • Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
  • Deal directly with customers either by telephone, e-mail or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments and complaints
  • Communicate and coordinate with internal departments
  • Manage issue of lost car parking tickets
  • Preparation of daily base reports (lost and found, work permit list and etc.)

Required skills/experience:

  • Good customer service skills
  • Good organizational skills
  • Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
  • Strong work ethic
  • Demonstrated ability to handle administrative details, and routine day-to- day issues independently, assuming responsibility without direct supervision
  • Fluency in Azerbaijani, English and Russian
  • Good IT skills (Word, Excel, Outlook)

All the interested candidates are requested to send their CVs to, indicating the name of the position in the subject line.

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