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Client Officer (Bilgah Estates)

Pasha Construction
Pasha Construction

Date added: 07.08.2018
Industry: Public sector and civil service
Job type: Full-time
Job location: Baku


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Key accountabilities:

  • Register, process and greet customers promptly
  • Check daily arrival list
  • Respond to customer requests for information about the resort and its surroundings
  • Arrange for special services requested by the customer
  • Arrange fulfillment of customer services by working with Housekeeping, IT, F&B, Maintenance team and Security
  • Update lease agreements and method of payment
  • Handle incoming reservations
  • Be aware of current villas’ status and availability
  • Communicate effectively with guests, colleagues
  • Handle difficult situations effectively
  • Demonstrate working knowledge of all services and facilities of the resort, and effectively assist the resort’s guests

Required skills/experience:

  • Good customer service skills
  • Good organizational skills
  • Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
  • Strong work ethic
  • Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
  • Fluency in English, Azerbaijani and Russian
  • Good IT skills (Word, Excel, Outlook)

All the interested candidates are requested to send their CVs to, indicating the name of the position in the subject line.

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